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Pocket NurseŽ Return Policy and Procedure
This document will provide a complete policy and procedure for returning products
to Pocket NurseŽ Enterprises. If you should have any questions or comments
on this policy or procedure, please contact our returns department at returns@pocketnurse.com
for assistance.
Pocket NurseŽ Enterprises Return Procedure: A Return
Merchandise Authorization Form must be completed and submitted to Pocket NurseŽ
Enterprises Returns Department within 30 Days of receipt of any product you
wish to return. This form can be found below
or by contacting our returns department at returns@pocketnurse.com.
Upon review of the submitted RMA form, the returns department will issue an
RMA number and return the submitted form to you via E-mail. This process takes
7 - 10 business days to complete. Your RMA number is good for 30 Days from the
date of issue. Your RMA will expire on the 31st day and if received after the
30th day will be refused and returned to you. This is the date in which the
E-mail is sent to you. All approved returns must be shipped to Pocket Nurse
Enterprises warehouse F.O.B. or Freight pre-paid. Once you receive your RMA
number you must place a copy of the approved RMA form in the box with the returned
product. The RMA number MUST be written on the shipping label ONLY to identify
your return. If you do not mark the shipping label ONLY with the RMA number,
you may not receive credit for your return or you credit could be issued to
the incorrect account. Pocket NurseŽ Enterprises is not responsible for
any lost or damaged products being returned to us or for any errors if an RMA
number is not clearly marked on the return shipping label. Once your return
is received by our warehouse, the returned products will be inspected and if
found to be acceptable, a credit will be issued. This process takes up to 5
days to complete. Please be sure to track and insure your return. Keep all tracking
numbers as proof of shipment and to file any claims.
Pocket NurseŽ Enterprises Return Policy:
1. Inspection:Buyer shall be deemed to have inspected all shipments for visible damage and to verify the quantity and type of products received upon any execution of the freight bill or any other bill of lading. Claims for shortages or other errors in delivery must be made in writing to the seller within ten (10) days after receipt of shipment. Buyers failure to give timely notice of shortage or other errors in delivery shall constitute unqualified acceptance of such shipment, and a waiver of all such claims by buyer.
2. Returns: Products may be returned to the seller within 30 days of receipt of shipment only when written permission is obtained in advance of such return from the returns department at Pocket NurseŽ Enterprises. Approved returns will be issued an RMA (Return Merchandise Authorization) number. RMA's are valid for 30 Days from date of issue. All approved returns must be shipped F.O.B. or postage pre-paid and must be in their original packaging. Returns that are expired, not approved or pre-paid postage will not be accepted. All returned products must be in their original packaging, unused and unopened. Credit will not be issued if it is deemed used. All returns are subject to a minimum 20% restocking fee or any other amount then in effect or required by any outside vendors. The following list of products are NON-RETUNABLE and can not be exchanged or credit issued.
3. List of NON-Returnable products: Custom Student Health Totes, DVD Software, CD Software, Videos, Computer software, Special Orders, Discontinued Items, Dated Items, Sterile Products, Used Instruments, Expired Products, All Sheets, Linens and Towels.
Damage Claims: Any visible damage, however slight should be notated on the freight bill at time of delivery. No notation on the freight bill states you received the merchandise in good condition. If visible damage is noted, you may request the driver to do an immediate inspection. In case of concealed damage, contact the carrier at once, requesting inspection of the damage. The inspector must have the original shipping carton and all packing materials for examination when he/she makes out the inspection report. You must file all claims in writing within ten (10) days of receipt of said damaged shipment. If goods are damaged or missing in transit, the Delivering Transportation CO. is required by law to make notation of damages on your freight bill. Transportation rates are made in proportion to damage liability therefore, the carrier and NOT the shipper should be charged with all loss or damage. We will gladly assist you in every way, and will furnish any papers necessary to complete your return. Please complete the Damage claim form completely and submit along with photos of the damage and packaging to returns@pocketnurse.com. Please remember you must complete this process within TEN (10) days of receipt of damaged goods. Failure to meet this deadline will result in denial of your damage claim.
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