CAE EXPRESS Warranty for Ares Base Model

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This is the EXPRESS warranty for Ares Emergency Care Manikin, Base Model (11-81-2737, 11-81-2738)
Description of Services
Level of Support Offered: Express

Scope of Services:
CAE Healthcare Support and Maintenance Express Services include and cover the following services:
  • Unlimited technical phone/ email support
  • Unlimited clinical phone/ email support
  • Shipment on replacement components of the simulator as described below
  • Parts and labor
  • Software Updates
  • Learning Module Software Updates
  • One (1) consumable kit provided to the Customer annually at no additional charge

Customer Responsibilities
In order for CAE Healthcare to provide these Support and Maintenance Services, Customer will:
  • Maintain network connectivity when required for the product.
  • Designate a point of contact at Customer's premises.
  • Carry out the procedures indicated by CAE Healthcare in answer to queries made by Customer within a reasonable time after such procedures have been communicated to Customer.
  • Ensure easy access and availability to the Products by CAE Healthcare personnel when required.
  • Return any defective hardware components, per the instructions of CAE Healthcare.
On-site repair work is not provided for products covered under an Express level of service.
More Information
Part Number 11-98-1100
Country of Origin US
UNSPSC Category 81111818
Harmonization Code 9023.00.00.00
Mfg# WAR-ARE11
Warranty No Warranty
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