*The shipping scale includes parcel-type first floor deliveries via FedEx ground service. Shipping will be added to the invoice. Products shipping via an LTL freight carrier are not included in the published shipping scale and will be calculated at the time of order based upon quantity, weight, and distance. Pocket Nurse provides additional shipping services to include: Delivery Notification; Inside Delivery; Lift Gate; Next Day; Second Day; Three Day; and White Glove Service for a select number of items. Additional fees apply for specialty requested services. Please contact Customer Service for a quote. Visit pocketnurse.com/default/terms_and_conditions/ for additional information.
WHERE WE SHIP
We ship to all 48 continental states; for Alaska, Hawaii and U.S. territories, additional shipping charges apply. If the final destination of your shipment is an international location, International Packages are shipped FedEx depending on the order size. The recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will be abandoned and will not be refunded.
International Shipping Policies:
- All orders are subject to verification prior to processing and shipping.
- We are required to complete a customs declaration with the sales price of the item(s) purchased.
- We cannot legally declare your order as a gift.
- Our available shipping method is FedEx depending on the order size.
HOW WE SHIP
In most cases your items will ship FedEx. The driver will bring the boxes to your main receiving area. Whenever possible we will quote the FedEx charges in your shopping cart.
STANDARD TAILGATE DELIVERY
The driver will bring the items to the back of the truck, which means that you are responsible for lowering the items to the ground and bringing them inside.
A loading dock is a raised platform, even with the height of the back of a semi truck, where trucks can be loaded and unloaded. If you don’t have a loading dock and you are purchasing large or heavy items, you will most likely need a liftgate to lower the items to the ground. Not all trucks are equipped with a liftgate, so if one is needed, you’ll need to specify it now.
INSIDE DELIVERY SERVICE
On a standard freight delivery, the driver moves the items only to the back of the truck. If needed and specified, he will also use a liftgate to lower it to the ground. *Additionally, you can arrange for the driver to move the items inside for an additional charges. With this service, the driver will bring the items just inside your door and out of the weather.
Installation Services, Platinum Services, and/or white glove services are available with certain products.
These may include:
- Inside delivery
- Setup; and Removal of packing material.
Additional fees apply for specialty delivery services. Customers are responsible for any delivery fees that deviate from the original purchase order. Please call Pocket Nurse to obtain a shipping and delivery quote. Visit PN Terms and Conditions to view our full Terms and Conditions