WHERE WE SHIP
We ship to all 48 continental states; for Alaska, Hawaii and U.S. territories, additional shipping charges apply. If the final destination of your shipment is an international location, International Packages are shipped FedEx depending on the order size. The recipient is responsible for all customs fees, taxes, and brokerage charges. Refused packages will be abandoned and will not be refunded.
International Shipping Policies:
- All orders are subject to verification prior to processing and shipping.
- We are required to complete a customs declaration with the sales price of the item(s) purchased.
- We cannot legally declare your order as a gift.
- Our available shipping methods is FedEx depending on the order size.
- All prices are in US dollars.
HOW WE SHIP
In most cases your items will ship FedEx. The driver will bring the boxes to your main receiving area. Whenever possible we will quote the FedEx charges in your shopping cart.
FedEx may release the package in one of three ways:
- Obtaining a signature from someone at the delivery address.
- Acquiring a signature from another employee.
- Gaining authorization from the organization or recipient to release the package with “Release Signature on File” and without anyone present.
Release Signature on File - The sender or recipient used their option of authorizing delivery of a package with a release signature that FedEx has on file. You can request the signature on file option at: FedEx Release Form If your institution or business has opted to release their signature on file, Pocket Nurse will not be able to provide a FedEx Proof of Delivery signature.
STANDARD TAILGATE DELIVERY
The driver will bring the items to the back of the truck, which means that you are responsible for lowering the items to the ground and bringing them inside.
A loading dock is a raised platform, even with the height of the back of a semi truck, where trucks can be loaded and unloaded. If you don’t have a loading dock and you are purchasing large or heavy items, you will most likely need a liftgate to lower the items to the ground. Not all trucks are equipped with a liftgate, so if one is needed, you’ll need to specify it now.
INSIDE DELIVERY SERVICE
On a standard freight delivery, the driver moves the items only to the back of the truck. If needed and specified, he will also use a liftgate to lower it to the ground. *Additionally, you can arrange for the driver to move the items inside for an additional charges. With this service, the driver will bring the items just inside your door and out of the weather.
Installation Services, Platinum Services, and/or white glove services are available with certain products.
These may include:
- Inside delivery
- Setup; and Removal of packing material.
Please contact your sales or customer service representative to see if your purchase qualifies for this service and which services are available.
Customer Service is available
Monday through Friday 8:00 am – 6:00 pm EST 1-800-225-1600
*Additional Fees may apply for any of these delivery services that deviate from the original shipping instructions on your purchase order.
*Customers wanting to utilize their own transportation accounts will be charged a $20.00 handling fee.
All orders are shipped “F.O.B. Origin”, and we are not responsible for damages of the shipment once it has left our dock. F.O.B. identifies the point at which responsibility for the safe passage of the merchandise switches from the shipper to the recipient. It does not indicate who pays for the shipment, only who is responsible for it if damages should occur.
Transportation charges on shipments from Pocket Nurse cover dock-to-dock or dock-to-curb deliveries. Please read our complete Shipping Disclaimer in the Terms and Conditions. If additional shipping charges are incurred by Pocket Nurse due to customer requests or refusal of shipment, charges will revert to the customer. Accessorial charges may include, but are not limited to: change of address; residential delivery; inside delivery; stair charges; redelivery; and storage.